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If for any reason you are not satisfied with our items, you can return the items at original condition within 7 days, your purchase amount will refund to you as soon as the items will arrived back to us.


You must make return of goods within 7 days after products received, and must be approved prior. Shipping and handling including insurance are nonrefundable.Money back guarantee on any defective items.Used or aboused items we will not be accepted for return.

Return will be made by EMS or MAIL CERTIFICATE; customer will take the responsibility for shipping.


All claims must be made 7 business days after receipt of the merchandise. you need to take clear photos to show us the problem, All merchandise leaving our warehouse is in brand new condition, we double check all orders to make sure it meets our standards.for the defect ones we can only refund you money for this part if you are not going to order again or we will offer you one cupon with this amount for you to deduct amount from your new order.


If you have any questions, or concerns before you order please make sure and ask. Please be 100% sure you want your order before placing it. We very rarely have problems with any of our merchandise! Please know we do offer the highest quality of products to all our customers. Any questions, feel free to contact us. Our email is admin@jovolovejewelry.com