•  Telephone: +86 020 81210226  E-mail: admin@jovolovejewelry.com  Order>USD1000, Free DHL Delivery Service!
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----New Customer Guide

----About MOQ

----About Prices

----About Pay methods

-----About Duties & Taxes

----About Shipping Methods and Cost

----About Delivery Time

----About Order Change

----About Products

----About Custom Jewelry

----About Return policy 

 

-----New Customer Guide

Q: How to register?

A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.

 

Q: What is the time of Service?
A: China: 9:00-18:00 on weekdays.

 

Q: How to contact us?

A: WhatsApp:+86 13533485829

  Skype: sales1@jovolovejewelry.com

  E-mail: admin@jovolovejewelry.com, sales1@jovolovejewelry.com,

              sales2@jovolovejewelry.com

 More detail

----About MOQ

Q: What are your minimum order requirements?

A: Our MOQ is USD200. If you mix order or even pay for one piece to start as you like.

But because we do it in wholesales. item stock can run out at anytime without notice or indication in the online store. We will contact you if the order contains any item that is out of stock, there might be delays in processing orders due to inventory, we will not be responsible for delayed shipment of orders.

 

----About Prices

Q: Is that the best wholesale prices?

A: Yes, We are a factory, we sell to you directly, there is no middleman between us. 

We promise that  your price is the lowest under same quality.

 

 

----About Pay methods

Q: How to pay? 

A: We accept three way to pay.

1.paypal, especially for payment to pay online;

2.Foreign currency account number of Western union online;

3.ICBC Bank are acceptable.

IMPORTANT NOTICE:

Please email your ORDER NUMBER, ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS and COUNTRY, and SENDER'S PHONE NUMBER to:sales1@jovolovejewelry.com after you send payment through Bank or Wire Transfer.

 

-----About Duties & Taxes

Q: Whether does the customer need to pay the customs duty?

A:Yes. It is an international convention that the customer has to bear the tariff.

 

----About Shipping Methods and Cost

Q: Is shipping included in the prices´╝č

A: Yes, all prices are included shipping cost, free shipping for you.

 

Q: What’s the shipping methods?

A: Your order costs under 200 dollars, we can provide you standard tracking shipping service.

Your order costs over 200 dollars, we can provide fast tracking shipping, Such as DHL,EMS,TNT,UPS

 

 ----About Delivery Time

Q: How soon dose your company make the delivery after confirming the remit? 
A: All orders are usually shipped within 2days after payment is received,(except for weekends and Chinese Public Holidays). However during peak season orders are shipped within 3-5days of being received.We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.

 

Q: What should I do if the goods arrives damaged?

A: Every goods before shipping is well inspected,though we packed well,it still can't be avoid because of rough handling by shipping worker.In this case,please contact us and let me know how many quantity in broken,please email us,we will resend to you with your next order .

All your products will be made by skilled labor. And we have professional QC to check  the prodcuts .


Q: How long will the shipping take?

A:Standard tracking shipping service takes 15-20days for shipping, but to most other south american countries is not so stable sometimes could takes more than tow months or takes long time and each package weight could not be more than 2kg.

   Fast tracking shipping service, Such as DHL,EMS,TNT,UPS, takes 5-10 days for shipping.

Read more

 

Q: Can I change the shipping method?

A:If your order under 200 dollars, and you want a fast tracking shipping service, you can contact us by email, but you should pay the cost of the fast tracking shipping.

  If you need a package by a certain date please call so we can arrange the best shipping method for you. All Packages are shipped out by required method when you placing the order unless otherwise noted.

 

Q: I still have not received the item after 5 days,what should I do? 

A: Maybe your address is not scope DHL, UPS, FEDEX, TNT, If you still haven't received it by then,please contact us by  email, we’ll  call  them and solve the problem.

 

----About Order Change

Q: Can I change what I have ordered into other jewelry after placing an order online? 

A:Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the jewelry weight may be different. 

 

------About Products

Q: What are the materials of the jewelry? 
A: All the jewelry is made of stainless steel, some titanium, tungsten, ceramic or leather, silver jewelry

 

Q: Are the pictures the same as your real jewelry?

A: All jewelry pictures are made under the natural light, and uploaded online without being processed. They are nearly the same as the real jewelry. 

 

Q: About Ring  Size  Chart

 

Q: Can we engrave my won LOGO or messages on the goods?

A:Yes, you can. We are able to engraving your logo or messages on every item without additional costs however the MOQ is 50pcs required.

 

Q: What is your plating?

A. We use vacuum plating. It is water-free and nickel-free. Good for the environment, and will not be allergic. Colors plated can last for 5 years, unfading. Many colors available, rose gold,blue, silver, black, and etc.

 

Q: What is the packaging method

A: Inner opp bags outer cartons, special customer packing is available too.

 

----About Custom Jewelry

Q: Are you a stainless steel jewelry manufacturer and where is your factory ?

A: Yes. We are a professional stainless steel jewelry manufacturer in China.Our factory address No.3, Kangxiang east street, Yongtou industrial zone,Changan Town,Dongguan City,Guangdong, China.Welcome to visit our factory .

 

 

Q: Do you offer customized making?

A:You are welcome to send our customer service an email(admin@jovolovejewelry.com) to give the detail of your special requirements. 

 

Q: What is the MOQ of custom jewelry?

A: At least 50PCS per items.

 

Q: Can I take samples?

A: Yes, for custom customers, ample is free, but the freight should be born by you.

 

Q: Could I order the product as my required size and color ?

A: Yes , we accepted the OEM if the quantity up to our require and we will not start to make the products untill you confirm the sample.

 

 

----About Return policy

If for any reason you are not satisfied with our items, you can return the items at original condition within days, your purchase amount will refund to you as soon as the items will arrived back to us.

 

You must make return of goods within 7 days after products received, and must be approved prior. Shipping and handling including insurance are nonrefundable.Money back guarantee on any defective items.Used or aboused items we will not be accepted for return.

Return will be made by EMS or MAIL CERTIFICATE; customer will take the responsibility for shipping.

 

All claims must be made 7 business days after receipt of the merchandise. you need to take clear photos to show us the problem, All merchandise leaving our warehouse is in brand new condition, we double check all orders to make sure it meets our standards.for the defect ones we can only refund you money for this part if you are not going to order again or we will offer you one cupon with this amount for you to deduct amount from your new order.

 

If you have any questions, or concerns before you order please make sure and ask. Please be 100% sure you want your order before placing it. We very rarely have problems with any of our merchandise! Please know we do offer the highest quality of products to all our customers.